Frequently Asked Questions

Orders

How do I know my order has been received?

You'll receive an order confirmation email as soon as your purchase is complete. If you don't see it, please check your spam folder or get in touch at shuckandsteel@outlook.com.

Can I make changes to my order after placing it?

We begin processing orders quickly, so we can't guarantee changes can be made. Please contact us as soon as possible and we'll do our best to help.

Shipping

How long will my order take to arrive?

We aim to dispatch all orders within 5 business days. UK orders are sent via Royal Mail and typically arrive within 2–5 days of dispatch. International orders may take longer depending on your location.

Will I receive tracking information?

You'll receive a shipping confirmation email once your order is on its way.

My order hasn't arrived — what should I do?

If your order hasn't arrived within the expected timeframe, please get in touch at shuckandsteel@outlook.com and we'll look into it for you.

Handmade Originals

Are your handmade pieces truly one of a kind?

Yes — every handmade original is unique. Once it's gone, it's gone. If a piece sells before you get the chance to purchase, don't hesitate to get in touch — I may be able to create something similar just for you.

Can I return a handmade original?

Due to the unique nature of our handmade pieces, we're unable to accept returns or exchanges. If your order arrives damaged, please contact us straight away and we'll do everything we can to make it right.